FAQ

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The satisfaction and the success of our customers is our job. We realize this, thanks to our many years of experience, competence, credibility and reliability.

We offer you the following services:

Hotline - Fitstore24E-Mail Service - Fitstore24LiveChat - Fitstore24FAQ - Fitstore24

FAQ - frequently asked questions

- About Fitstore24 ZANIER
- ORDER
- PAYMENT
- SHIPPING
- DELIVERY
- SERVICE
- FURTHER


About Fitstore24 ZANIER
Who is Fistore24 ZANIER?
We, Fitstore24 ZANIER GmbH are an innovative company, which is specialized in the distribution of fitness- and sports products, since 1996. Our office is in A-9990 Debant/Lienz. more...

Where can I find the general conditions, Impressum...?
Our company information, as well as the right of rescission and privacy notice, you can find on each site on top.

When and how can I reach you?
You can reach us from Monday to Friday from 08.00 AM - 6.00 PM Uhr and on Saturday from 09.00 AM - 1.00 PM.

You can reach us via telephone, e-mail or livechat!



ORDER
How do I place an order?
You add your wished articles to the shopping cart. If you have finished this process, you go to the button "checkout". If you have already a customer account, please enter your e-mail-address and your password. If you are a new customer, you have to deposit first your data.

Continuing with this 4 steps:
1. choose shippingmethod: Please choose your shipping address as well as your wished shippingmethod. Then click "next".

2. choose payment method: Please choose your wished payment method. There you can also make additional informations/comments to the order. After reading and agreeing our general terms, you click "next".

3. confirmation: Your order is listed up for a last check. If you have checked the order and everything is ok, you go to "confirm order".

4. success: Order successfully exectued. After a few minutes, you receive an automatically generated, personal order confirmation per e-mail.



PAYMENT
Which ways of payment do you accept?
We accept following payment types, which you can choose freely during your order:

- invoice & bank transfer
- cash on delivery in Austria and Germany
- prepayment
- credit card (Visa, Mastercard, Diners Club, American Express)
- debit entry in Austria and Germany
- self-pickup (cash, credit card, cash card)
- PayPal
- Sofortüberweisung
- financing
more...


How works a purchase with financing?
You can choose this way of payment from a purchase order value of at least EUR 200,-. You can decide yourself the period of financing . more...

Where do I find your bank transfer details?
Our bank transfer details, as well as IBAN und BIC-Code for payments from abroad, we will provide you via e-mail if necessary.



SHIPPING
Which handling- and shipping-costs I have to pay?
You will not find hidden costs, such as handling costs, minimum order charge etc. We simply calculate shipping costs, structured as follows: For orders up to a value of EUR 150,- we charge EUR 6,- for delivery. Everything higher than EUR 151,- is delivered free. mehr...



DELIVERY
Which transport company is delivering my ordered articles?
The choice of the logistic partners Die Auswahl des Logistikpartners is depending on the size of your products. Devices and unit loads we will supply with the shipping company SCHENKER, small articles and packages we will send with a parcel service.

My training device was damaged during the delivery, what next?
If you see damages (if even only small) on the package of the device, please not at the goods receiving on the consignment note (not on the Fitstore24-delivery note, but on the consignment note of the shipping company): "DAMAGES ON PACKAGING". If this isn't noted word-for-word, that the package is damaged, the shipping company doesn't takes any liability of possible transport damages. Complaints of any possible obvious damage, that means visible from outside, have to be reported to us on the same day. Hidden damages have to be reported to us within 5 working days.



SERVICE
I have no idea how to do the assembly!
Call or send us an E-Mail - we are glad to help you out. Afterwards, if you still need more help, we can also send a technician to your home (within Austria).

My training-device is damaged, what next?
With slight blemishes, we can send you spare parts. After receiving that, we can explain you the next steps via phone-support. If there are major problems, we have to pick up the device. Within the warranty period of 24 months we can collect each larger device in case of a warranty claim at your home.



FURTHER
The product doesn't fit with my needs /  entspricht nicht meinen Vorstellungen / I don't like it?
You may cancel your contract within two weeks without specifying any reasons in writing (e.g. letter, fax, e-mail) or by returning the goods. more...