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Instructions on cancellation (goods)
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Fitstore24 ZANIER GmbH, Hermann Gmeinerstraße 7, 9990 Nußdorf Debant, Österreich, [email protected], Phone: 43485268866) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model cancellation form (If you want to cancel the contract, please fill out the form below and send it back to us.) — To Fitstore24 ZANIER GmbH, Hermann Gmeinerstraße 7, 9990 Nußdorf Debant, Österreich, [email protected] — I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*) — Ordered on (*) / received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this for is notified on paper) — Date |
Widerrufsbelehrung erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte.
Instructions on cancellation (service)
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Fitstore24 ZANIER GmbH, Hermann Gmeiner Strasse 7, 9990 Nußdorf Debant, Österreich, [email protected], Phone: 43 (0) 4852 68866) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
The right to cancel will cease to be available if we have fully performed the service and have began with performance of the service only after your express request to do so and with your acknowledgement that you would lose the right to cancel once the contract had been fully performed by us.
Model cancellation form (If you want to cancel the contract, please fill out the form below and send it back to us.) — To Fitstore24 ZANIER GmbH, Hermann Gmeiner Strasse 7, 9990 Nußdorf Debant, Österreich, [email protected] — I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*) — Ordered on (*) / received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this for is notified on paper) — Date |
Widerrufsbelehrung erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte.
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Our delivery times vary depending on the article group and your country. Below we have compiled an overview of the current delivery times
Bicycles and e-bikes are shipped by us using the specialist logistics company GO! Express. GO! will contact you by phone to arrange the delivery date.
Delivery time (Including bike pre-assembly by the Fitstore24 team)
Within Austria: 3-6 working days
Delivery to Germany: 4-7 working days
Rest of the EU: 6-9 working days
The shipping of clothing, accessories, bike racks, watches and everything that fits in a box is done by parcel service (UPS/GLS).
Within Austria: 2-3 working days
Delivery to Germany: 3-4 working days
Rest of the EU: 3-5 working days
We ship heavy items such as rowing machines, weight stations, ergometers, treadmills and weights over 30 kg by freight forwarding (DB Schenker). The freight forwarder will contact you for a delivery date.
Within Austria: 3-5 working days
Delivery to Germany: 6-7 working days
Rest of EU: 7-9 working days
For more information on shipping, please visit our shipping info page - or contact us by email at any time: [email protected]
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