FAQ
The satisfaction and success of our customers is our mission. We realise this through many years of experience, competence, credibility and reliability. We offer the following customer services: Hotline, Fitstore24 Email Service, Fitstore24 LiveChat and our Fitstore24 FAQ.
About Fitstore24.com
Who is Fitstore24 ZANIER?
We, the company Fitstore24 ZANIER GmbH, are an innovative company that is specialised in the distribution of fitness and sports products since 1996. Our company is located in A-9990 Debant/Lienz. more...
Where can I find your terms and conditions, imprint...?
Here you will find our company details, as well as our right of withdrawal and information on privacy and data protection.
How and at what times can I reach you?
You can reach us from Monday to Friday from 09:00 am - 05:00 pm and on Saturday from 09:00 am - 01:00 pm. We are available by phone, E-Mail or LiveChat!
Order
How can I place an order?
You place your desired products in the shopping cart. When you have completed this process, click on the CHECKOUT button. If you already have a customer account, please enter your e-mail address and password. If you are a new customer, you must enter your data in advance.
This is followed by 4 more steps:
- Selecting a shipping method: Select your delivery address and the desired shipping method. Then press the CONTINUE button.
- Selecting a payment method: Select your desired payment method. You can also enter additional information/comments about the order here. After you have read and accepted the terms and conditions, click on CONTINUE.
- Confirm: Your order will now be listed once again. If you have checked the order and found it to be correct, please go to the button "Confirm order".
- Done: The order has been placed. A few minutes later you will receive an automatically generated, personal order confirmation by e-mail.
PAYMENT
What payment options do you offer?
We accept the following payment methods, which you can freely select in the order process:
- Invoice & Bank Transfer
- Cash on delivery in Austria and Germany
- Prepayment
- Credit card (Visa, Mastercard)
- Self-pick-up (cash, credit card, debit card)
- PayPal
- Instant bank transfer
- Amazon Pay
- 0% financing
What are your bank details?
We will be happy to provide you with our bank details, as well as IBAN and BIC for international payments, by e-mail if required.
Shipping
What are the processing and shipping costs?
You will not find any hidden costs with us, such as handling charges, minimum quantity surcharge, etc. We only charge shipping costs, which are broken down as follows:
- Up to an order value of EUR 150,- shipping costs in the amount of EUR 6,- are incurred in the EU and are to be paid by the customer.
- From an order value of EUR 151,- we deliver free of charge.
Delivery
Which transport company will deliver my goods?
The logistics partner is selected based on the size of your products. We deliver equipment and piece goods with the SCHENKER forwarding company, small items and parcels are sent by parcel service.
Bicycles are shipped internationally with GO-Express. The specialist for bicycle shipping. Delivery takes place after notification by telephone.
My fitness equipment or bicycle was damaged during delivery, what now?
If, contrary to expectations, the package arrives damaged, please document the damage as best you can with photos and also note the damage on the bill of lading when the package is delivered by the shipping company.
Please send the photos with a short description of the damage to office@zanier.at, we will take care of the case immediately.
SERVICE
I don't know how to assemble my product?
Call us or send an e-mail - we will be happy to help you. If you still need further help afterwards, we can also send a technician to your home (within Austria).My fitness equipment is broken, what now?
In case of minor defects, we can send you spare parts. After receiving the parts, we can explain further steps to you via telephone support. If it is a major problem, we would need to collect the unit. Within the warranty period of 24 months, we can collect any larger item from you in the event of a warranty claim.
Service Contact - Fitness: s.bauernfeind@zanier.at, Tel: 04852 6886618
Service-Contact - Infrared cabins: s.bauernfeind@zanier.at, Tel: 04852 6886618
Service-Contact - Bicycles: m.kuenz@zanier.at, Tel: 04852 6886620
Further
The product does not meet my expectations / I do not like it?
You may revoke your contractual declaration in text form (e.g. letter, fax, e-mail) within two weeks without stating reasons.