The satisfaction and success of our customers is our mission. We realise this through many years of experience, competence, credibility and reliability. We offer the following customer services: Hotline, Fitstore24 Email Service, Fitstore24 LiveChat and our Fitstore24 FAQ.
We, the company Fitstore24 ZANIER GmbH, are an innovative company that is specialised in the distribution of fitness and sports products since 1996. Our company is located in A-9990 Debant/Lienz. more...
You place your desired products in the shopping cart. When you have completed this process, click on the CHECKOUT button. If you already have a customer account, please enter your e-mail address and password. If you are a new customer, you must enter your data in advance.
This is followed by 4 more steps:
We accept the following payment methods, which you can freely select in the order process:
We will be happy to provide you with our bank details, as well as IBAN and BIC for international payments, by e-mail if required.
You will not find any hidden costs with us, such as handling charges, minimum quantity surcharge, etc. We only charge shipping costs, which are broken down as follows:
The logistics partner is selected based on the size of your products. We deliver equipment and piece goods with the SCHENKER forwarding company, small items and parcels are sent by parcel service.
Bicycles are shipped internationally with GO-Express. The specialist for bicycle shipping. Delivery takes place after notification by telephone.
If, contrary to expectations, the package arrives damaged, please document the damage as best you can with photos and also note the damage on the bill of lading when the package is delivered by the shipping company.
Please send the photos with a short description of the damage to [email protected], we will take care of the case immediately.
In case of minor defects, we can send you spare parts. After receiving the parts, we can explain further steps to you via telephone support. If it is a major problem, we would need to collect the unit. Within the warranty period of 24 months, we can collect any larger item from you in the event of a warranty claim.
Service Contact - Fitness: [email protected], Tel: 04852 6886618
Service-Contact - Infrared cabins: [email protected], Tel: 04852 6886618
Service-Contact - Bicycles: [email protected], Tel: 04852 6886620
You may revoke your contractual declaration in text form (e.g. letter, fax, e-mail) within two weeks without stating reasons.
Our delivery times vary depending on the article group and your country. Below we have compiled an overview of the current delivery times
Bicycles and e-bikes are shipped by us using the specialist logistics company GO! Express. GO! will contact you by phone to arrange the delivery date.
Delivery time (Including bike pre-assembly by the Fitstore24 team)
Within Austria: 3-6 working days
Delivery to Germany: 4-7 working days
Rest of the EU: 6-9 working days
The shipping of clothing, accessories, bike racks, watches and everything that fits in a box is done by parcel service (UPS/GLS).
Within Austria: 2-3 working days
Delivery to Germany: 3-4 working days
Rest of the EU: 3-5 working days
We ship heavy items such as rowing machines, weight stations, ergometers, treadmills and weights over 30 kg by freight forwarding (DB Schenker). The freight forwarder will contact you for a delivery date.
Within Austria: 3-5 working days
Delivery to Germany: 6-7 working days
Rest of EU: 7-9 working days
You will now be redirected to Paypal