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Fitnessgeräte und E-Bikes kaufen bei Fitstore24.com - Markenräder & Zubehör
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  • Bikes
    Bikes
    • Road Bikes
    • Mountainbikes
      • MTB Hardtail
      • MTB Fully
    • Trekkingbikes / Citybikes
    • Crossbikes - Fitnessbikes
    • Cyclocross / Gravelbikes
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      • Road bike shoes
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    • Bicycle Parts
      • Drive
        • - Accessories drive
        • - Cassettes
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        • - Inner bearing
        • - Pinion
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        • - Batteries
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        • - Accessories batteries
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        • - Accessories impellers
        • - MTB wheels
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      • Handlebars & Grips
        • - Accessories handlebar
        • - Handlebar
        • - Handlebar tapes
        • - Handles
        • - Stems
      • Frame & Fork
        • - Accessories
        • - Damper
        • - Frame
        • - Suspension fork
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        • - Accessories brakes
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      • Tyres & Inner Tube
        • - Accessories tires
        • - Hoses
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        • - Trekking tires
      • Seatposts & Clamps
        • - Accessories seatposts
        • - Saddle clamps
        • - Seatposts
      • Saddles
        • - MTB saddles
        • - Road bike saddles
        • - Trekking & City Saddles
      • Gears
        • - Accessories circuit
        • - Front derailleur
        • - Gear shift eyes
        • - Gearshift
        • - Rear derailleurs
        • - Shift groups
      • Pedals
        • - Accessories pedals
        • - MTB Pedals
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        • - Trekking & City Pedals
    • Bicycle Clothing
      • Cycling clothing ladies
        • - Cycling jacket
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        • - Cycling jacket
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    • Downhill equipment
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      • On-site assembly of a device
      • Delivery of a fully assembled device

    Bike Advice

    • Which bike is right for me?
    • What's the right size for me?
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    • Which e-bike is right for me?
    • Battery & Motor ? - More Informations.
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  • Fitness
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        • - Accessories
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        • - 2 channels
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        • - Batteries
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      • 2 persons
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  • Info-Center
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  • Main page Main page
  • FAQ

    FAQ

    The satisfaction and success of our customers is our mission. We realise this through many years of experience, competence, credibility and reliability. We offer the following customer services: Hotline, Fitstore24 Email Service, Fitstore24 LiveChat and our Fitstore24 FAQ.


    About Fitstore24.com

    Who is Fitstore24 ZANIER?

    We, the company Fitstore24 ZANIER GmbH, are an innovative company that is specialised in the distribution of fitness and sports products since 1996. Our company is located in A-9990 Debant/Lienz. more...

    Where can I find your terms and conditions, imprint...?

    Here you will find our company details, as well as our right of withdrawal and information on privacy and data protection.

    How and at what times can I reach you?

    You can reach us from Monday to Friday from 09:00 am - 05:00 pm and on Saturday from 09:00 am - 01:00 pm. We are available by phone, E-Mail or LiveChat!


    Order

    How can I place an order?

    You place your desired products in the shopping cart. When you have completed this process, click on the CHECKOUT button. If you already have a customer account, please enter your e-mail address and password. If you are a new customer, you must enter your data in advance.

    This is followed by 4 more steps:

    1. Selecting a shipping method: Select your delivery address and the desired shipping method. Then press the CONTINUE button.
    2. Selecting a payment method: Select your desired payment method. You can also enter additional information/comments about the order here. After you have read and accepted the terms and conditions, click on CONTINUE.
    3. Confirm: Your order will now be listed once again. If you have checked the order and found it to be correct, please go to the button "Confirm order".
    4. Done: The order has been placed. A few minutes later you will receive an automatically generated, personal order confirmation by e-mail.

    PAYMENT

    What payment options do you offer?

    We accept the following payment methods, which you can freely select in the order process:

    • Invoice & Bank Transfer
    • Cash on delivery in Austria and Germany
    • Prepayment
    • Credit card (Visa, Mastercard)
    • Self-pick-up (cash, credit card, debit card)
    • PayPal
    • Instant bank transfer
    • Amazon Pay
    • 0% financing
    more...

    What are your bank details?

    We will be happy to provide you with our bank details, as well as IBAN and BIC for international payments, by e-mail if required.


    Shipping

    What are the processing and shipping costs?

    You will not find any hidden costs with us, such as handling charges, minimum quantity surcharge, etc. We only charge shipping costs, which are broken down as follows:

    • Up to an order value of EUR 150,- shipping costs in the amount of EUR 6,- are incurred in the EU and are to be paid by the customer.
    • From an order value of EUR 151,- we deliver free of charge.

    more...

    Delivery

    Which transport company will deliver my goods?

    The logistics partner is selected based on the size of your products. We deliver equipment and piece goods with the SCHENKER forwarding company, small items and parcels are sent by parcel service.

    Bicycles are shipped internationally with GO-Express. The specialist for bicycle shipping. Delivery takes place after notification by telephone.

    My fitness equipment or bicycle was damaged during delivery, what now?

    If, contrary to expectations, the package arrives damaged, please document the damage as best you can with photos and also note the damage on the bill of lading when the package is delivered by the shipping company.

    Please send the photos with a short description of the damage to [email protected], we will take care of the case immediately.


    SERVICE

    I don't know how to assemble my product?

    Call us or send an e-mail - we will be happy to help you. If you still need further help afterwards, we can also send a technician to your home (within Austria).

    My fitness equipment is broken, what now?

    In case of minor defects, we can send you spare parts. After receiving the parts, we can explain further steps to you via telephone support. If it is a major problem, we would need to collect the unit. Within the warranty period of 24 months, we can collect any larger item from you in the event of a warranty claim.

    Service Contact - Fitness: [email protected], Tel: 04852 6886618
    Service-Contact - Infrared cabins: [email protected], Tel: 04852 6886618
    Service-Contact - Bicycles: [email protected], Tel: 04852 6886620



    Further

    The product does not meet my expectations / I do not like it?

    You may revoke your contractual declaration in text form (e.g. letter, fax, e-mail) within two weeks without stating reasons.

    more...

    Payment methods

    Finanzierung über GE Money Bank PayPal Visa MasterCard Visa Amazon Pay Klarna Nachnahme Vorkasse Banküberweisung Barzahlung bei Selbstabholung

    Our shipping methods

    DB Schenker GLS UPS GO express & logistics
    Newsletter subscription

    Don't miss out on top offers - we'll gift you € 10!

    Our partners

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    Our awards

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    Fitnessgeräte und E-Bikes kaufen bei Fitstore24.com - Markenräder & Zubehör

    Languages

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    Informations

    • Conditions of Use
    • Privacy Policy
    • Right of withdrawal
    • Serviceauftrag
    • Payment
    • 0% financing
    • Newsletter
    • Shipping to Switzerland
    • Disposal
    • Shipping & Returns
    • Bodyscanning
    • Bike-Leasing (AT)
    • Insurance

    Contact

    Tel. AT: +434852 68866
    Tel. DE: 0800 724 67 68
    Mail: [email protected]

    Business hours:
    Mon-Fri: 9-12 and 14-18
    Sat: 9-13 o'clock

    © 2022 Fitstore24.com
    *All Prices incl. VAT and excl. Shipping Costs

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    Delivery times

    Our delivery times vary depending on the article group and your country. Below we have compiled an overview of the current delivery times

    WHEELS & E-BIKES

    Bicycles and e-bikes are shipped by us using the specialist logistics company GO! Express. GO! will contact you by phone to arrange the delivery date.

    Delivery time (Including bike pre-assembly by the Fitstore24 team)
    Within Austria: 3-6 working days
    Delivery to Germany: 4-7 working days
    Rest of the EU: 6-9 working days


    BICYCLE ACCESSORIES, SMALL PARTS AND SMALL FITNESS EQUIPMENT

    The shipping of clothing, accessories, bike racks, watches and everything that fits in a box is done by parcel service (UPS/GLS).

    Within Austria: 2-3 working days
    Delivery to Germany: 3-4 working days
    Rest of the EU: 3-5 working days


    FITNESS EQUIPMENT AND SHIPPING ARTICLES

    We ship heavy items such as rowing machines, weight stations, ergometers, treadmills and weights over 30 kg by freight forwarding (DB Schenker). The freight forwarder will contact you for a delivery date.

    Within Austria: 3-5 working days
    Delivery to Germany: 6-7 working days
    Rest of EU: 7-9 working days


    For more information on shipping, please visit our shipping info page - or contact us by email at any time: [email protected]

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